Independent brokers will be tapping further into technology this year to keep up with changing consumer demands — and cope with challenges posed by direct writers, said new Insurance Brokers Association of Ontario president Rick Orr. Brokers and the broker insurers both need to better understand the demands of todays consumer. Brokers must understand that [...]

The Ontario Superior Court has found that a direct writer breached its duty of care in offering optional benefits to a consumer. Nevertheless, the court dismissed the claim against Meloche Monnex because it found the claimant would not have purchased the optional benefits anyway. The case concerns an auto accident that occurred in May 2007. [...]